FAQ’s

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It will take around 20 – 30 minutes to setup and take down the castle each time. The castle will be setup before the time you have requested and taken down after.

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A flat set up area is required, although a slight slope may be acceptable. Relevant castle dimensions are included on the price list page for each castle, however a clear 0.5 metre path needs to be maintained around the perimeter of any castle. The ground can be grassed, concrete, paved or asphalt, but if not grassed must be specified when booking, as standard pegging cannot be used and additional charges for sandbags will be applicable. The Surf N Slide Double Track Waterslide and Obstacle Courses cannot be set up on dirt (grass is preferred).

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Castles can weigh up to 200kgs, so if there are steps, doorways or obstacles of any kind, this needs to be advised upon booking, as due to their weight and size, castles can be difficult to manoeuvre and may need additional manpower or equipment to allow for installation.

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A small deposit is required to confirm your booking. Methods of payment include either bank deposit, cash or bank cheque. Full payment must be received on arrival on the day of booking, prior to the castle being setup.

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Yes the castles must be supervised by a responsible adult over the age of 18 at all times. We will provide training after we have setup the castle. Alternatively you may like to hire one of our qualified and fully trained attendants to supervise your castle hire on the day. Unfortunately due to changes in the insurance sector our insurers now stipulate that all obstacle courses must be supervised by Adelaide Jump'N Castles staff only.

The charge for one of our fully qualified and trained supervisors to supervise your castle is $40 per hour.

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Yes we have $10,000,000.00 public liability insurance and a copy of our policy is available for customers upon request.

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The latest time that we will pick up the castles is 6pm (5pm in winter). If you would like to hire them later than this time, we also offer late pick ups/overnight hires (p.o.a).

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All our castles have sun and rain covers, however we do reserve the right to cancel any castle hire booking in times of high wind and rain. A full refund will be given upon cancellation.

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The maximum age limit of children allowed on any of our castles is 12 years old (except for the Surf N Slide Double Track Waterslide, Disco Dome, Mega Obstacle Course and the White Wedding Castle, which can be utilised by people 18 years and under). We recommend that children be grouped according to age and that only children of similar age and size are utilizing the castle at the same time.

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The hirer will be liable for full repair costs and transport to and from the place of repair if any damage is considered malicious by us or if the castle is used by persons over the recommended age of 12.

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The deposit is non-refundable, however can be applied to an alternative booking date and time.

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Generally yes, but you will need to contact your local council to confirm. Some councils may charge a small hire fee.

Some parks/reserves do not have access to power. Adelaide Jump’N Castles can provide a generator to power the castles for an additional small charge.

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Ideally a 240 volt power point is required to be located not more than 30 metres from the Jumping castle. For any distance greater than 30 metres, Adelaide Jump’N Castles is able to provide either an additional power lead if sufficient or alternatively a generator for an additional small charge.

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Yes a castle can be used indoors, as long as sufficient space and height will be available. Sandbags will be required at an additional cost of $10 per castle.

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Yes our Combo Castles can be used wet as well as dry. There would be an additional $60 charge for wet use of our World of Disney, Dora & Diego, Princess, Disney Cars, Monsters University and Frozen castles. The additional cost is due to additional cleaning/drying requirements. The Surf N Slide Double Track Waterslide is purely a wet use waterslide. All other castles and the Monster Obstacle Course are for dry use only.

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This is no problem at all, however an additional $10 charge would be applicable for the use of sandbags.